Privacy Policy

1. Introduction

At Chatman Real Estate ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and mailing address when you fill out forms or contact us.
• Property Preferences: Information about your real estate needs, including budget, location preferences, and property requirements.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and actions taken.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Communication Data: Records of conversations with our AI assistant (AIVA) and human agents.

3. How We Use Your Information

We use your information to:

• Provide and improve our real estate services
• Match you with suitable properties based on your preferences
• Communicate with you about listings, appointments, and updates
• Process transactions and send related information
• Personalize your experience on our website
• Analyze usage patterns to improve our services
• Comply with legal obligations

4. AI Assistant (AIVA)

Our AI assistant, AIVA, is designed to help you with real estate inquiries 24/7. When you interact with AIVA:

• Your conversations may be recorded and analyzed to improve service quality
• Information you provide may be used to personalize property recommendations
• Conversations may be reviewed by human agents for quality assurance
• You can request deletion of conversation history by contacting us

5. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our business (e.g., hosting providers, analytics services)
• Business Partners: Mortgage lenders, title companies, and other real estate professionals when relevant to your transaction
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request a copy of your data in a portable format

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.